HF Innovations
At HF Innovations, we are reshaping the insurance industry with technology-driven solutions that enhance efficiency, reduce costs, and streamline complex processes. In an ever-evolving landscape, we understand the challenges insurers face and are committed to delivering innovations that make a tangible impact.
By leveraging automation, data analytics, and artificial intelligence, we develop tools that transform the way insurers operate. Our solutions optimise workflows, improve accuracy, and accelerate key processes, ultimately reducing financial leakage and increasing productivity.
From enhancing claims handling to refining cost assessments and recoveries, our innovations are designed to address the industry’s most pressing challenges.
What sets us apart is our commitment to meaningful change. We don’t just create technology, we build solutions that deliver real results. By working closely with insurers, we ensure our products seamlessly integrate into existing operations, empowering businesses to work smarter, faster, and more effectively.
We empower insurance companies by creating cutting-edge solutions.
“Technology and ‘digital assets’ form a key component of HF’s business strategy and underpin our ability to deliver the best possible service to our clients as well as playing a pivotal role in achieving our strategic vision.
We understand the challenges faced by insurers in a rapidly evolving landscape. That’s why our team of dedicated experts has embarked on a relentless pursuit of excellence, designing, and launching products that revolutionise the way insurers operate.
What sets HF Innovations apart is our unwavering dedication to our clients’ success. We see our role as a true strategic partner. We empower insurers to fully embrace our solutions, unleashing their true potential and achieving unprecedented results.”
David Scott
Partner & Head of Innovation and Client Solutions
Claims Handling
HOLT is an AI-powered claims triage solution that detects fraud indicators in just 30 seconds using OCR technology. It enhances insurers' decision-making, cutting costs by £20M+ and reducing claim handling time from 312 days to 5.2 across 15,000 cases.
Holly is a virtual assistant that streamlines witness statement collection, eliminating the need for enquiry agents. It enhances customer experience while providing insurers with a cost-effective, efficient, and eco-friendly solution.
HARP (HF’s Automated Recoveries Portal) is an automated recoveries portal that streamlines claims handling with a paperless process. By cutting costs and boosting efficiency, it reduces admin burdens, enhances data accuracy, and improves the client experience.
Accurate Costs Evaluator (ACE) is a self-serve solution that helps handlers accurately assess claimant costs for cases from 1 October 2023. It streamlines cost calculations for lower-value personal injury claims through a user-friendly online portal.
ELI (Expert Legal Intelligence) marks a significant leap in the insurance industry, leveraging generative AI to revolutionise how insurance claims are handled. By integrating legal expertise with cutting-edge AI, ELI aims to provide efficient, accurate fraud detection and enhance the overall claims management process.
CarWash is an AI-powered solution that automates credit hire claim evaluations by analysing over 40 fraud indicators using just six key data points. It enhances efficiency and accuracy, enabling insurers to quickly process claims, reduce manual work, and identify cases for further investigation.
SpyGlass automates intelligence research, quickly detecting potential fraudulent claims by analysing new claimants, defendants, and witnesses. It streamlines data gathering, helping clients assess case credibility and identify fraud more efficiently.
Mylegal-link is a user-friendly platform that simplifies legal and claims procedures through clear, concise videos in plain English. It enhances customer experience, streamlines the claims process, reduces costs, and improves satisfaction.
Training & Development
HFTV is a user-friendly, Netflix-style platform offering live and on-demand video training by industry experts. It covers legal topics from credit hire to large loss claims, plus well-being content, ensuring easy access and effective learning.
AskHF streamlines insurance handlers' access to expert legal advice by directing inquiries efficiently, ensuring quick resolutions and improved client satisfaction.
Simon Forster
Partner & Head of Predictive Analytics and Data Insights
Miles Cowan
Partner & Head of Client Services & Markets
Contact us
For expert legal advice from real people in our specialist teams, get in touch – we look forward to hearing from you.
