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The number of late Intimation claims – normally associated with ‘claims farming’ activities by claims management companies and claimant solicitors – has increased dramatically for most insurers over recent years. The cost to insurers of handling these claims, many of which have no merit and/or exhibit suspect circumstances, is significant.
Tailored strategies are required to deal with each organisation and the tactics they employ, and we are partnering with a number of clients in this area. Our work with LV= on late intimation claims resulted in them winning the award for ‘Claims Initiative of the Year’ at the 2014 British Insurance Awards.
Our primary objective is to stop the adverse behaviours underpinning claims farming activities, many of which involve the potential abuse of personal data. We therefore foster close links with various regulators (Claims Management Regulator, Information Commissioner’s Office, Solicitors Regulation Authority, etc.) and will seek punitive action wherever possible.