THE intelligence services SPECIALISTS
Our claims and litigation philosophy is to use an “intelligence led” approach, involving front-loaded enquiries to enable early and cost effective decision making. It also increasingly demands an in-depth awareness of the ever-changing tactics and strategies being employed by the claimant community generally and by individual claimant organisations specifically.
Horwich Farrelly’s Intelligence Team, drawn from police, legal practice, insurance claims and field investigation backgrounds and is equipped with state-of-the-art software, tools and third party databases. We combine in-depth expertise with highly automated processes to analyse claims data, detect fraud, identify potential fraud rings and pro-actively monitor market trends and behaviours.
A holistic approach to fraud intelligence
Whilst many suppliers now base their services predominantly on data matching and fraud scoring, Horwich Farrelly adopts a more holistic approach. Insurance fraud is a particularly ‘grey area’ that isn’t well suited to a purely ‘black and white’ methodology.
Analysts within Horwich Farrelly’s Intelligence Team are actively encouraged to use their experience, initiative and intuition, both on individual instructions and to improve and develop our intelligence and fraud detection processes to ensure that they keep pace with the evolving tactics and methodology of increasingly sophisticated fraudsters.
For example, we have designed innovative processes that enable us to identify potential fraudulent activity arising from credit hire operators and ‘experts’ (engineers, doctors, MROs, rehab providers etc.) in response to the rise in ‘supplier fraud’ seen over recent years.
Using the right technology and data for the right reasons at the right time
Technology and databases play a key part in intelligence gathering and analysis, but complement and augment rather than wholly replace the skills of the analyst.
Our powerful intelligence systems infrastructure has been designed to facilitate ‘intelligent automation’ wherever appropriate, enabling us to offer high quality and accuracy at the minimum expense for clients.
In addition to a proprietary database containing intelligence from several years of clients’ fraud instructions we make use of a comprehensive portfolio of subscription database and counter–fraud membership forums.
We have a bespoke, market-leading, social networking analysis tool, allowing us to electronically match and cross reference individuals’ profile associations at ‘the click of a button’. Using this tool we have identified fraudulent associations that otherwise would have been impossible to find.
Working in partnership with clients
Our intelligence analysts work hand-in-hand with clients’ own intelligence and counter-fraud teams as required to detect, analyse and prevent fraud. As well as insightful and cutting-edge analysis they will provide comprehensive intelligence support as an integral part of the service, including regular fraud ring strategy conferences, data briefings, ‘hot lists’ and training.
Horwich Farrelly is also able to offer a range of ‘Intelligence Only’ profiling reports, and provide consultancy services. We can assist clients in establishing their own internal intelligence teams, counter-fraud procedures and processes, and database configuration and optimisation.