INTELLIGENCE SERVICES

Known as one of the leading intelligence teams in the industry, our in-house team of desktop investigators support all our legal departments.

Demand for our services has seen the team grow to now handling over 10,000 instructions a year, and evidence we’ve obtained has helped our legal teams secure more than 2,000 findings of fundamental dishonesty – by far the highest number within our industry.

The multi-skilled team are equipped with state-of-the-art software systems and tools, with subscription database access. They investigate across a wide variety of business lines, including motor, liability, home, travel, debt recovery, and commercial disputes.

Drawn from police, legal practice and data analysis backgrounds, the services our experts provide include:

• Tracing and ID validation
• Social media and open-source investigation
• Network and association analysis
• Financial assessment and enforcement reporting
• Organised Fraud and Complex Fraud investigations
• Professional Enabler profiling
• Subject and Company profiling
• Document validation
• Covert and compliant data sharing and acquisition
• Due diligence and ML/sanctions enquiries
• Digital media disclosure

A ‘holistic’ approach

Combining our expertise with highly automated techniques, we pride ourselves on providing timely, accurate and comprehensive intelligence reporting, allowing early and effective decision making, at the same time keeping our clients’ legal spend to a minimum.

Many fraud teams base their analytical services predominantly on data matching and fraud scoring, but at HF we adopt a more holistic approach. Analysts within the Intelligence Services team are actively empowered and encouraged to use their experience, initiative, and intuition.

Innovation

HF is an innovative company – we are not your typical law firm! We invest time and resources into creating digital tools to bolster the scale and scope of our validation capabilities as early as possible in a claim lifecycle, including:

CarWash – An automated vehicle investigation tool which carries out over 40 vehicle intelligence checks automatically. Our clients are provided with a daily report, identifying any concerning data discrepancies. So far we’ve processed over 300,000 claims through CarWash, identifying fraud matches in over 10% of cases, saving our clients over £6.5 million.

Spyglass – Winner of the Horwich Farrelly 2021 company-wide annual innovation competition, Spyglass was conceived by one of our intelligence analysts and developed by our innovation team. It is an API based tool which automatically links individuals to adverse online activity, searching thousands of specified websites. Crucially, this can be performed in bulk and matched results are vetted and reported within 24 hours . Our use of AI within the match logic has produced a 98% accuracy rate – far exceeding the performance of any other similar product within the market.